Can't find the answer to your question? Email us help@rukusondemand.com. Our team will typically respond within 24 hours.

GENERAL

Subscription - By subscribing to Rukus On-Demand, you will get full access to our library of diverse fitness-based content. We continue to add new content daily and may remove videos from time to time. You are able to access our platform 24/7/365. 

Free Trial - Trials may vary based upon offer. Your free trial period (stated in the offer) will give you full access to the platform. We will not process a payment for your subscription until after the trial has expired. 

Update Payment Method - You can update your payment method by logging into your account, then tapping on "Dashboard" >"Billing" - you may also click here.  

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Refund - Rukus is proud to offer a world-class product, at an incredibly affordable rate. Unfortunately, we can not offer refunds on Subscription-based products. You may cancel your subscription at any time, to avoid being charged for future months by clicking "Cancel Membership" in your billing settings. 

Streaming Problems - We recommend streaming content via the iOS Safari web browser or Google Chrome. Rukus On-Demand can be accessed by all devices with a stable internet connection. 

- WiFi vs Cellular - We recommended streaming Rukus On-Demand via a hardwire or WiFi connection. You can stream the content via a cellular connection however quality, buffering, and additional data rates may apply (see carrier for details). 

- Loading Content - Having trouble loading content? Try refreshing your page! If you have already tried refreshing, try loading Rukus On-Demand in another browser, such as Chrome, FireFox or Safari. 

Need additional help? Email our team at help@rukusondemand.com.